The Cost of Silence: How to Stop Missing Customer Calls When You’re Stuck Out in the Field
You’re 30 feet up on a ladder. Your phone rings. You can’t answer. That caller waited 4 rings, heard voicemail, and is already dialing the next number. Knowing how to stop missing customer calls when you’re physically unable to answer them is the single highest-ROI operational fix a field service contractor can make. If your…